Purchase returnsRegulations of the Cabinet of Ministers No.207 "Regulations on Distance Contract" stipulate that the buyer has the right to withdraw from the contract within 14 calendar days. The purpose of these rules is to protect consumers whose purchases do not allow the selected product or service to be examined and its conformity with the consumer's wishes to be assessed.
"Consumer Protection Law" Article 12 (4) states that "Sending a waiver within a specified period shall terminate the contract and release the consumer from any contractual obligation, except for the costs of returning the goods or thing to the manufacturer, seller or service provider."
"Consumer Rights Protection Law" Article 12 (6) stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the exercise of the right of withdrawal". The product may be returned only in its original, undamaged packaging and complete package. The online store reserves the right to refuse the buyer the right of withdrawal if the item is used and / or damaged if it is not in its original packaging or the packaging of the goods is seriously damaged.
The application is made in free form by the consumer (A4 sheet). The consumer shall indicate in the written application for the claim: the name of the addressee of the claim (seller or service provider), the name and address of the place of residence of the consumer (claimant), the date of purchase, the form of payment, the name of the goods, the quantity or the number of items and identification and purchase. amount and the non-conformity of the goods with the terms of the contract.